At SocialStars.co, we are committed to providing the best service possible, at all times. However, if you find that you are dissatisfied with the service in any way, we do offer refunds or money off coupons depending on the nature of the issue.
If our system should fail to provide a service or services during a calendar week:
We will always refund the value of that week’s service or provide a money off coupon for the total cost of the week.
If the wrong package was purchased by accident:
A coupon code will be issued for the amount of the package and you will be able to purchase the correct package using the money off coupon.
If our services have worked but you decide that you no longer want to continue:
A refund will NOT be issued as there was no issue with the services as every package is a monthly subscription.
Expecting something from a service that was not described on the website:
We will NOT refund a service if the persons in question did not read the description or expected a feature that was not described for that service on the website.
Scammers / Slander will be reported to the Police and blacklisted from ever using any company in the industry. They will also be reported to Instagram.
We at SocialStars.co will do our best to resolve any issue, so if you have any issues or questions at all, please message our fully dedicated customer support team via the help desk and they will attend you between the hours of 10am to 6 am CET Monday to Friday.
If you have any further questions about the refund policy, please raise a support ticket by logging in to the website and find the support link.